My score has not recorded

Sometimes a score may not be posted on the system due to a firewall issue on your PC, or a drop in connection at the point the score was being posted to the database. This creates an orphaned score. We can detect this in the system and match it to your user ID, therefore in the unlikely event this happens to you please raise a ticket and include your User ID and course details and we can complete the 'posting' of the score for you. 

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