As an admin, you can reset a user's password to default. This utility is handy when a user does not receive the registration email for some reason. Here are steps to do it.
Click on the View users option on the left menu and search the user in question using the filter at the top. Then click on edit link. These steps are numbered in the snapshot below.
The above action will load the user profile page. Click on the reset password button as shown below.
Once you do the above action, the system will reset user's password to a default password. The password will be shown to you in the confirmation dialogue box on the screen. This will be the user's one-time-password to gain access to the system.
Once the password is obtained, please let the user know the following:
Portal URL - www.atfwebportal.co.uk
Company number - You would have this from the account
Username of the user - Depending on the settings this could be either a username or emailid.
One time password - As shown in the dialogue box above.
Once the user logs in using this one time password, the portal will prompt the user to set a new password. The new password should be a minimum of 8 characters long and a combination of small letters, capital letters, digits and special characters (* @ etc). Additional help on reset password - https://atfsolutions.zendesk.com/hc/en-gb/articles/360028580091-Why-does-the-Reset-Password-page-not-accept-new-password-